A:
Each Pinpoint tracker has its own unique individual number referred to as its Tracker or AVM ID.
FAQs
Frequently asked questions and answers
Q:
What is a Tracker or AVM ID?
Q:
Are my vehicles tracked in real time?
A:
Yes, though in near real time, the in vehicle unit tracks based on events and sends its stored data typically every 1-5 minutes depending on configuration or the customers requirement. Ignition on and off, duress, crash and rollover is sent in real time.
Q:
What is the accuracy of a Pinpoint GPS Tracker?
A:
Within 5 meters when the tracker has a GPS lock.
Q:
Can I use your device for navigation?
A:
Yes, paired with compatible Garmin device or our range of in vehicle Mobile Data Terminals.
Q:
Can I send jobs and receive job data to my vehicles?
A:
Yes. Paired with compatible Garmin device or our range of in-vehicle Microsoft Windows Mobile Data Terminals, you can send a job and message to the in- vehicle display and receive near real time responses on the touch screen.
Q:
Do you provide an Installation service?
A:
Yes!
Not only do we offer mobile and in house installations, we also organise the installation through our comprehensive network of certified Pinpoint technicians Australia wide.
Q:
Can I monitor my vehicles and assets using my smartphone or tablet?
A:
Yes! We have recently developed and launched Mobile AVM for a variety of Android smartphone and IOS tablet devices. Find us on the App Store or Google Play Store.
Q:
How long does it take for my vehicle/asset to be fitted?
A:
A basic track and trace application takes no longer than 90 minutes.
If there is additional monitoring required or accessories (PTO, Driver ID or Duress) we will confirm with you prior to install. Please let us know as much detail as possible prior to installation i.e. battery Isolation, connection to PTO, Lift Arm, brushes, vacuum, warning lights etc.
Q:
Do you offer tracking for unpowered stationary devices like containers or trailers?
A:
Yes – Smartone.
Q:
I have sold my vehicle/asset, can I keep my tracker and install it into my new vehicle/asset?
A:
Of course! This is what we refer to as a de/re (de-installation/reinstallation) and is the most common type of Field Service we do!
Q:
What happens if my vehicle or asset is stolen?
A:
Inevitably, if thieves want your vehicle or asset, they will get it. However! Using our WebAVM or Locator software you can significantly increase the chances of recovery by creating and setting operating hours, geo fences with SMS and E-mail alerts.
Q:
Can I see where my vehicle has been 3 months ago?
A:
Through WebAVM or Locator, customers can retrieve historical data on a tracker for up to one year on most reports. Beyond this, data is archived and we can usually retrieve this for a small fee.
Q:
Is there a service/coverage range for tracking?
A:
Yes. Just like all our competitors.
Currently, the Pinpoint GPS devices are supplied to operate on either the GPRS/GSM Vodafone or the Telstra NextG (3G) network. If you are concerned about the reliability of mobile data networks in rural or remote areas, ask us about satellite iridium tracking!
Q:
What is the Pinpoint Customer Centre?
A:
The Pinpoint Customer Centre is an online database that has been set up for customers to view their account details, update account specific information, view statements, transaction, view service history and make a payment. It also allows Pinpoint customers to communicate directly with the Pinpoint Customer Service Team.
Q:
Why Pinpoint Communications?
A:
Australian Made, Australian Owned, Australian designed and ongoing local support Australia wide.