The delivery of water and sewerage services to a large customer base can be an endeavour with significant challenges. Ensuring incidents and inquiries are responded to in a timely fashion, with the necessary personnel and equipment in tow, is of critical concern.

Queensland Urban Utilities delivers drinking water, recycled water and sewerage services to 1.4 million customers across Brisbane and Ipswich, as well as the regions of Lockyer Valley, Scenic Rim and Somerset.

Vehicle telematics can help organisations keep track of assets.

Supporting water services operations

To assist Queensland Urban Utilities in delivering the most effective and efficient service to customers, the Q-Hub project was developed to compile data from a number of relevant sources. Q-Ops is one of five focus areas Q-Hub is built to address. This system is used to monitor and manage Queensland Urban Utilities' assets.

The Q-Hub application gives Queensland Urban Utilities an holistic view of assets, jobs and vehicle location information.

Q-Hub shows their assets on a map, which is overlaid with work orders, as well as vehicles and plant. It gives a real-time view of assets, incidents are and where crews are at the same time.

All of that relevant data is presented on a single screen, making it much simpler to assess where the closest crew or equipment is. In the management of essential utilities such as water, the time saved under the new system can make a huge difference.

Monitoring assets with telematics

To keep track of all of their assets, Queensland Urban Utilities uses telematics. With GPS data feeding into Q-Hub - not just from vehicles, but from other plant and machinery such as excavators, generators and compressors - the team always knows precisely where their assets are and are able to get the closest suitable crew to the job quickly.

Selecting the right team to send to each job, and what equipment they will need, is all done through the efficient Q-Hub system.

Working with Pinpoint Communications

Just one of several information feeds that flows into Q-Hub, Pinpoint Communications' telematics solution is part of the system that helps QUU serve their community. For your own vehicle and asset management needs, give us a call today.